Network Management Policy

The Service speeds identified in JTN’s marketing materials and other communications reflect service capability speeds when service is offered based on speed tiers. These service tiers are usually denoted by a number that identifies the high-end of that service tier’s speed range—commonly referred to as “up to” the noted speed. The high-end of the speed range in a service tier represents the potential wired maximum speed capability in that service tier, but is not a statement or guarantee of the maximum speed you will receive. Some applications such as short email without attachments or basic Web browsing do not require high-speed service capability to function optimally, while other activities such as transferring large data files can be performed faster with higher speed services. The speed or capability of the plan you purchase may not be suitable for some applications, particularly those involving high-bandwidth uses such as streaming video or video conferencing. Service is not available to all locations, may not be offered in a speed tier, and if offered in speed tiers some speed tiers may not be available at your location. The maximum speed you will receive will depend on a multitude of factors, including, among other things: the distance of your premises from our nearest remote terminal or central office; the equipment in use and number of other users on the portion of our network that connects you to the remainder of our network or the internet; interference; the wiring inside your premises; and the capacity or performance of your computer, device or modem. Furthermore, the speed you receive at a point in time may vary and may be less than your maximum speed, depending on, among other things, the composition of the information or files you are accessing, usage and traffic on the internet, the server with which you are communicating, and the networks you and others are using when communicating.